What is the Patient Portal?

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Key Benefits for Patients

The primary goal of the portal is to remove friction from the healthcare journey. Once a patient registers for your pharmacy’s portal, they gain several immediate advantages:

• Faster Booking Flow: Patients no longer have to fill out their basic information (name, date of birth, address, GP details) every time they book. Once they are logged in, these details are pre-filled, making the "checkout" process incredibly fast.
• Data Persistence: If a patient updates their personal information—such as a change in their repeat medications or a new allergy—they only need to do it once. This updated information is then automatically applied to every future booking they make.
• A Personal Health Archive: The portal serves as a long-term storage hub for the patient’s clinical history. They can view all past appointments, which is particularly useful for keeping track of vaccination history or previous weight management progress.

Key Benefits for the Pharmacy

Beyond providing a better experience for the patient, the portal serves as a powerful tool for business growth and patient retention:

• Brand Loyalty: Because the portal is specific to your pharmacy, it encourages patients to return to you rather than shopping around. It cements your pharmacy as their primary provider for private clinical services.
• Increased Service Discovery: When a patient logs into their portal, they are presented with a clear dashboard showing all the services your pharmacy offers. This often leads patients to discover and book services they may not have previously considered, such as Travel Health or Ear Wax Removal, simply by seeing them listed in their personal area.
• Improved Data Accuracy: Because patients can manage their own profiles, the data reaching your clinical module is more likely to be up-to-date and accurate, reducing the time your pharmacists spend correcting basic patient details.

Guest Checkout vs. Portal Login

It is important to remember that the Patient Portal is an optional enhancement for the patient.

Note: By default, Deltera uses a "Guest Checkout" model. This ensures that new patients can book a one-off service as quickly as possible without the barrier of creating an account. However, during that guest journey, the system will invite them to register for the portal to "save their details for next time," transitioning one-off visitors into loyal, long-term patients.

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